Refund policy
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@clearpassageofficial.com. Please note that returns must be requested and approved before being sent back. Items sent back to us without first requesting a return will not be accepted.
If your return is accepted, we will provide instructions on how and where to send your package.
You can always contact us for any return-related questions at support@clearpassageofficial.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if your item is defective, damaged, or if you receive the wrong item. We’ll evaluate the issue and make it right as quickly as possible.
Exceptions / Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned once opened or used. This includes personal care devices such as nasal therapy products.
We also do not accept returns for:
- Used items
- Items not in original condition or packaging
- Sale items
- Gift cards
If you have any questions about your specific item, please contact us before purchasing.
Exchanges
The fastest way to ensure you receive the correct item is to request a return for the original product (if eligible), and once approved, place a new order.
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason.
To be eligible, the item must be unused, in its original packaging, and accompanied by proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return and let you know if your refund has been approved.
If approved, your refund will be processed back to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process the refund.
If more than 15 business days have passed since your return was approved, please contact us at support@clearpassageofficial.com.